Terms & Conditions of Use
By accessing and using the Willow Surgical Ind website, services, and product catalog, you agree to comply with the following Terms & Conditions. These terms ensure a transparent, fair, and professional relationship between Willow Surgical Ind and its valued clients worldwide.
- All product descriptions, specifications, and pricing are subject to change without prior notice due to continuous improvements and market conditions.
- Orders are confirmed only after official acceptance from our sales team and successful payment verification.
- Custom-made, OEM, or special-designed instruments may require additional production and delivery time depending on complexity.
- Clients are responsible for reviewing and confirming all order details including product codes, quantities, and specifications before final approval.
- Any unauthorized copying, reproduction, or distribution of website content, product images, or branding is strictly prohibited.
- Willow Surgical Ind reserves the right to refuse or cancel any order in case of suspected fraud or incorrect information.
Payment & Orders
All payments must be made through approved payment methods. Orders will only be processed after full or agreed partial payment confirmation. Delays in payment may result in order cancellation or production delays.
Shipping & Delivery
Delivery timelines are estimated and may vary depending on destination, order size, and production schedule. Willow Surgical Ind is not responsible for delays caused by customs clearance, courier issues, or unforeseen circumstances.
Returns & Warranty
Products are manufactured with strict quality control. Returns are only accepted in case of manufacturing defects reported within the agreed timeframe. Custom or used instruments are non-returnable.
Intellectual Property
All content, including logos, designs, images, and product listings, is the intellectual property of Willow Surgical Ind and may not be used without written permission.
Limitation of Liability
Willow Surgical Ind shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Policy Updates
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any changes.